Brand Manager

Job Description Summary: Chief strategist for managed brands. The Brand Manager will act as a direct liaison between clients and My Amazon Guy and will have two direct reports. This position will facilitate core MAG services of PPC, SEO, Design, Catalog merchandising, and troubleshooting. Delegate actions to direct reports and international teams. You are the backbone of the company, directly responsible for growing sales for clients, and helping ensure that processes run smoothly. 

The Brand Manager MUST BE ABLE To and Willing to Fulfill the Core Values Outlined Below:

Brand Manager Core Values:

• Brand Management: Successfully manage clients’ accounts assigned, with a focus on value add and retention, and client communication. KPI: Churn rate under 5% per pod * per month.
• Team Management: Manage two direct international reports, and will oversee up to two Jr. Brand Managers. 
  • The International Amazon Specialists will be responsible for Project Managing Accounts and act as Amazon Specialists and will serve as direct support of the Brand Manager. 
  • Your oversight of Jr. Brand Managers will be on a higher level: 
    • You should ensure they are properly taking care of their accounts and their Amazon Specialists
    • Should ensure that items are not slipping through the cracks
    • You should review their time doctor reports to ensure that proper metrics are being met
    • Weekly calls between Brand Managers and Jr. Brand Managers should occur, with the same format and expectation of your call between yourself and your Brand Director. 
    • Meet one-on-one with all direct reports once a week formally in a 30 minute scheduled session
    • Weekly team huddles or team meetings

• Strategic Management: Proactively provide a strategy for the account, communicate with the client, and ensure MAG process and deliverables are met. 
  • Strategy: Understand and learn the brand and its strategy from day one. 
    • Identify pain points from client feedback and self-audit 
    • Develop a tailored plan for the client, help the client understand all the ways My Amazon Guy adds value through its many teams and process.
    • Lead and guide the client through the MAG process. Be their personal coach, and let the MAG machine do its magic
    • Ensure the client receives promised actions, deliverables, and milestones, without the client having to follow up and ask.
    • Every client should be communicated with daily. 
• Soft on people but Tough on issues: Treat staff and clients better than Chick-fil-A serves you, but be as responsible on the P&L as a hedge fund is to drive growth. 
• Deescalate: Know your stuff and your accounts. If a client is upset, be ready to come back to them with facts and actions to correct. Work to de-escalate tricky situations. Proactively create buy-in to avoid the need for reactive repair. 
• Be Prepared: Be prepared for meetings. Have written notes outlined and planned for every call. (Amazon Specialists can help you prepare these) Meetings with clients should be sales-focused, with a set agenda and timeline for every call. Go over the past two weeks of actions and the plan for the following two weeks to grow sales.
• Keep Relationships in Mind: Be an expert communicator and facilitator. Proactively delegate down and communicate up to senior leadership. 
  • Know when to ask for help. Don’t let client complaints build up, reach out to your Director at the first sign of trouble.
  • Take ownership of your accounts. Do not delegate and forget to follow up. Do not promise a client something and let them down. If it happens, be ready to take ownership, and do what it takes to get things back on track.
  • For a relationship to grow, you must care for it. Keep this in mind for your managed accounts. You are the client gatekeeper. 
• Delegate to Elevate:  Be an expert delegator. With 12+ accounts, it will be impossible to do everything yourself. You must delegate tasks properly to your direct reports and the MAG teams, follow up on delegations, hold staff accountable, and report back to the client. 
• Project Management Focus: Your Asana (task management) boards must be neat, organized, and followed upon. 
  • KPI: Keep tasks on your board at a maximum of 65 tasks. Have a firm handle of what is going on on all accounts. You should also guide your direct reports to do the same. 
  • Attention to detail: In addition to project management, you should QA deliverables with your specialists to ensure that deliverables are error-free and ready to present. 

Technical Requirements:

• A dual Monitor setup is required (at least 8GB of RAM)
• Must have at least 25 MBPS internet speed

What can you expect as a MAG Employee?

• 40 hours a week, 8 hours a day
• Competitive salary base
• Permanent WFH setup
• Unlimited FREE access to MAG School courses and SOP Library!
• Work schedule is in EST (Monday-Friday only)
• Opportunities for professional development and career advancement

To apply, kindly send your applications to: https://myamazonguy.com/jobs. You may follow up on your application by emailing us at recruiting@myamazonguy.com.