IT Documentation Specialist

Job Description Summary
The IT Documentation Specialist will create, update, and maintain documentation related to IT systems and processes. This will include writing Standard Operating Procedures (SOPs), creating flow charts, and troubleshooting IT documents to ensure accuracy and compliance. This role will serve as a primary technical resource for updates to the relevant documentation.

Key Responsibilities:

1. Identify the need for, and create documents related to IT systems and processes.
2. Document IT processes such as business requirements, design reviews, system setup, configuration, user access, and security.
3. Write SOPs to ensure processes are well documented.
4. Create flow charts and other visuals to improve readability.
5. Review and monitor documentation for accuracy and changes as needed.
6. Respond promptly to requests for updates or new documents.
7. Stay up to date on IT system processes and trends.
8. Communicate effectively with people from various parts of the company and from different cultures.
9. Manage tasks in Asana or any task tracking tool used in the company.

Expectations:
• 40 hours a week, 8 hours a day
• Permanent WFH setup
• The work schedule is in Eastern Standard Time (Monday to Friday only)
• A dual Monitor setup is required (at least 8GB of RAM)
• Must have at least 25 MBPS internet speed

If this sounds like a great fit for you, please apply! Can't wait to learn more about you!