My Amazon Guy
1 March 2023
31 March 2023
Job Type
Negotiable ( depending on Experience )


The Troubleshooting Guild Leader will mentor, coach, and develop the Troubleshooting Team to reach optimal performance levels. It is also the guild leader’s responsibility to update and develop SOPs to support the Brand Management Team and the Guild Trainers & Rovers and provide assistance to anybody in the team when needed.


1. Completing various Amazon-related tasks in Seller Central and attending to other troubleshooting-related tasks.
2. Serve as a facilitator to Troubleshooting Team, providing leadership and direction
3. Develop and lead team objectives, initiatives, and goals to maximize success
4. Update SOPs to support Brand Management Team and Guild Trainers & Rovers
5. Monitor and provide assistance as needed to maintain high-quality performance
6. Generate reporting & analytics to track progress and identify areas of improvement
7. Conduct coaching calls with team members to promote knowledge transfers, educate, and develop individual strengths and weaknesses
Liaise with other colleagues at MAG to ensure that we serve our clients to the best of our abilities.
8. Adapt to shifts in direction and objectives as needed
9. Create and conduct training sessions and skill transfers to the rest of the team to address any process gaps
10. Maintain 120% staffing and report to HR for any unforeseen staffing issues.

-Amazon Catalog Troubleshooting experience
-Team leadership experience, including coaching, training, and teaching in a fast-paced environment
-Exceptional communication capabilities, both written and verbal
-Ability to multitask and prioritize
-Excellent problem-solving, and organizational skills
-Ability to meet deadlines and manage multiple projects at once
-Self-motivated and ability to thrive in a collaborative environment
-Detail-oriented and able to anticipate company needs
-Ability to create training materials and facilitate training sessions

40 hours a week, 8 hours a day
Permanent WFH setup
The work schedule is in Eastern Standard Time (Monday to Friday only)
A dual Monitor setup is required (at least 8GB of RAM)
Must have at least 25 MBPS internet speed

To Apply: Kindly visit and fill out the application form. Do not forget to fill out the Culture survey Index as well. Thanks!

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