JHULLYLOU AMOR SEVESES

Monitored, analyzed, and oversaw the account health of Amazon sellers, proactivelyidentifying and addressing potential issues.
Tracked key metrics such as Order Defect Rate (ODR), Late Shipment Rate (LSR), andvalid tracking rate to ensure optimal account performance.
Provided prompt and efficient customer service to Amazon sellers through variouscommunication channels, addressing concerns, resolving disputes, and assisting withaccount-related inquiries.
Investigated and resolved seller account issues, including product listing problems,account suspensions, and order disputes, collaborating with internal teams to determineoptimal solutions for sellers.
Conducted thorough account health assessments and offered recommendations for improvement.
Collaborated with internal teams, including Seller Performance and Seller Policy teams,to resolve intricate issues and enhance overall seller experience.
Formulated correspondence for the release of withheld funds within the account.

Spearheaded the implementation, monitoring, and reporting of environmental compliance measures, ensuring company-wide adherence to regulations.
Streamlined permit processing by implementing efficient online account systems, resulting in a significant reduction in processing times.
Ensured strict adherence to government regulations and maintained timely report submissions, minimizing the risk of non-compliance penalties.
Coordinated closely with regulatory bodies, including DENR-EMB, PDEA, and PNP, fostering positive relationships and facilitating smooth interactions.
Developed and implemented comprehensive compliance programs and procedures, enhancing the overall environmental management framework.
Monitored process parameters and ensured strict adherence to implementing rules and regulations, promoting a culture of continuous improvement.
Actively participated in permit renewals, demonstrating a proactive approach to managing compliance across all operational areas.
Maintained meticulous records, providing a reliable reference for audits, and facilitated seamless communication between departments to enhance overall compliance efficiency.