- 13 December 2023
Seasoned CSR with more than eight years of solid experience providing seamless customer experience to ensure loyalty and retention of customers.
Education
Experience
• Did chat support, email support, sms, and phone support.
• Managed and responded to customer chats and emails promptly and professionally
• Engaged with and responded to comments and messages on our social media channels
• Handled inquiries and complaints and ensuring timely resolution
• Managed and coordinated ongoing orders with our fulfillment warehouse
• Order fulfillment via chat, email, SMS, or phone using our control panel
• Processed and managed returns, refunds, and warranty claims.
• Coordinated with third-party logistics regarding shipments.
• Created listings and bundles for the website as well as for other social media platforms
Product Launch
Listing Creation
Troubleshooting of Listing and Images
Uploading Images in the Seller dashboard
Maintain Account Health and store performance
Creating, managing and analysing campaign ads
Managed and responded to customer chats and emails promptly and professionally
Managed and coordinated ongoing orders with our fulfillment warehouse
Processed and managed returns, refunds, and warranty claims.
Coordinated with third-party logistics regarding shipments.
Provide first-call resolution for all guest enquiries
Comply with set standards of customer service to ensure customer confidence, satisfaction, and loyalty.
Achieve individual revenue and customer service targets to support the delivery of team/departmental targets
Promote the products and services of Etihad
Support other departmental functions as required